Governor Tom Wolf’s latest order changed its wording regarding telecommuting. The order states, “unless not possible, all businesses are required to conduct their operations in whole or in part remotely.” Agencies that have the ability to telecommute and still operate effectively should use this mode of operation as much as they can. This limits the number of employees present in the office at any given time and avoids the mingling of employees, and of customers, at a time when many Pennsylvanians are vacationing to hot spots and COVID-19 cases are increasing. Due to this recent order, we have decided that it is in the best interest of our clients and employees to work remotely effective July 27, 2020.
To reach us, call us during normal business hours as you normally would. We can answer your questions, process changes, take claims and premium payments over the phone. If you have an emergency and need to speak with us after hours, call the office number and follow the prompts to talk to someone. Most policy servicing can be done by phone, but for those issues where we need to meet, we can schedule and in person office appointment. 24/7 service is available by accessing your policy documents and auto ID cards via our customer portal from our website.
We are committed to our clients and our employees and want to make sure you do not hesitate to reach out to us. We will continue to service your needs and answer any questions during this time. Please remember we are only a phone call away.